Assertiveness for Care and Support Staff

Who is it for?

This course is designed for care and support staff working in a range of Health and Social Care settings, including residential and nursing homes, supported living, domiciliary care, live-in care and customer-facing roles. It is particularly useful for staff who want to build confidence, communicate more effectively and handle challenging situations in a calm and professional way.

What will learners learn?

  • Understand what assertiveness is and recognise the difference between passive, aggressive, indirect and assertive communication.
  • Identify the barriers that can affect confidence, self-esteem and assertive behaviour.
  • Develop practical verbal and non-verbal communication skills, including body language and making clear requests.
  • Learn how to say “no”, disagree positively and manage difficult conversations without creating unnecessary conflict.
  • Develop techniques for reducing tension, managing overload and communicating more confidently in the workplace.

Duration
1 day

Delivery
Face-to-face or online
The course uses interactive and engaging learning methods, including tutor facilitation, discussion, scenarios, questioning, participation and activities.

Group size
Up to 12 learners
Smaller groups can be arranged where a more personalised or interactive learning experience is required.

Certification
Learners receive an ILS Certificate of completion following successful completion of the course.

Why choose ILS?

At Inspired Learning Solutions, we believe training should give staff practical skills they can take straight back into the workplace. Our assertiveness training goes beyond simply understanding communication styles, helping learners build confidence and develop practical techniques for handling conversations, setting boundaries and managing challenging situations. With over 25 years’ experience in Health and Social Care, ILS understands the pressures faced by care teams and creates engaging training that is relevant to real-world care environments.

Can this course be tailored?

Yes. The course can be adapted to reflect your organisation, staff roles and the situations your team encounters in the workplace. This could include using relevant care scenarios, exploring common communication challenges, practising difficult conversations or focusing on areas such as setting boundaries, dealing with conflict, saying “no” appropriately or communicating with colleagues, managers, individuals receiving care and their families. ILS specialises in flexible training solutions tailored to individual organisational and learner needs.

Let's talk?

Book Now